Terms and Conditions / Privacy Policy

Please ensure that you adhere to the following terms and conditions as a student of Peter Shipway Music. This is for the benefit of both student and teacher, and to ensure that everyone has a safe, comfortable, and enjoyable experience.

Anyone found not complying to these terms and conditions will risk lessons and teaching being terminated.

It is your responsibility to ensure you or your child behave in an acceptable manner during the sessions. Any form of behaviour such as abusive, explicit or discriminatory behaviour towards anyone, including other students or teachers, will not be tolerated. This also includes posts in the online community. I reserve the right to terminate all lessons and memberships if I feel behaviour is unacceptable. In such a case, refunds will not be given.
Safety of everyone involved is of the utmost importance. If you attend a face-to-face session with symptoms of COVID-19, I will refuse your entry to the lesson will not issue a refund in those circumstances. Please keep in regular contact with me about whether anyone in your family is showing symptoms and I can reschedule your session or move it onto Zoom.
Although most of the students I teach love their lessons, that doesn’t mean everyone will. If at any point you find you are not enjoying your lessons, please get in contact with me to discuss how we can change this. If, at any time, you feel that there is a breach of professional conduct or you feel uncomfortable or unsafe, please bring it to my attention by contacting: peter.shipway@gmail.com
All payments must be received in advance of the lesson.
If you wish to record your lesson, please make sure you ask me first. Recording is encouraged as it allows you to look back on and reflect on your lesson, and Zoom permissions will be switched on for you to record the session. However, any recordings made without the full knowledge and consent of everyone in the room/participating in the session may result in the termination of all future lessons.

RESCHEDULING/CANCELLATION POLICIES

If you need to cancel your lesson, I require strictly 24 hours notice to reschedule any one-to-one sessions, otherwise the full fee is payable. Please contact me directly (via email or phone) to reschedule. Your Zoom link from your original session will likely be carried over to your rescheduled session, so please do not delete it!
In the unlikely event that I need to reschedule (due to illness or other work), I will notify you at the earliest possible time and reschedule your lesson. If 24 hours notice is not possible you will be given the choice between a full refund and rescheduling your lesson.
For online sessions I will wait for 15 minutes for you to join the Zoom meeting. If you have not joined the lesson after this time, I will end the lesson and no refund will be given. Please be aware your lesson may be cut short if you are late so as not to interrupt other students.
Woodwind students, if you are ill with something that drastically affects your breathing or throat (NOT including asthma, I am asthmatic myself), please be sensible about whether it is a good idea to play or not, as you can cause yourself more pain than it is worth. Please contact me (Peter) if this is the case, and we can discuss your options or reschedule your lesson.

Peter Shipway Music is a brand name of sole trader Peter Shipway (“we”, “our”, “us”).

For the purpose of this document, www.petershipwaymusic.com is referred to as “site”, “website”.

We’re committed to protecting and respecting your privacy. If you have any questions about your personal information please chat with us through our email: peter.shipway@gmail.com

Information we hold about you

Information submitted through our website or social media

For example, when you contact us. We will take your name, email address and phone number to be able to process your request.

Information about the device you use

For example, when you use the site we collect information about your web browser, IP address, how you got to the site, operating system and what pages you view.

Information about contacting you

For example we take your email address and phone number, and social media username (if you get in touch with us through one of our social networks).

Social media information

If you engage with us through any of our social media channels we may keep a record of your username and any correspondence we have with you. For example if you’re getting in touch about a lesson.

How we use your information

To provide our services. We use your information to:

Know who you are once you contact us.
Track, analyse and improve the services we give you and other customers.
Manage and process any refunds or exchanges.
Contact you for any legitimate reason relating to your booking or interest in a product/service. For example, if you’ve asked us to let you know when availability has changed.

To exercise what’s known as our legitimate interests.

This is when we use data for a reason which is in your and/or our interest, and which doesn't involve overriding your privacy rights. We use it to:

Market services generally via our social networks or search engines.

How we will contact you

To provide customer services and process refunds/exchanges, we may contact you:

Via email — For example if we need to reschedule a session.
Via social media — If you’ve messaged us or if we can’t reach you by email
Via mobile phone - If you have messaged us, or we need to contact you more quickly/directly.

If you ask us to contact you.

If you’ve contacted us and we need to reply.

Who we share it with

Anyone who works for us when they need it to do their job.

Any organisation which supports any of our services you use, when they need it to offer those services. That includes:

Our web hosts (currently Wix).
Companies that do advertising for us. For example, Instagram (but we won’t share identifiable personal data with third parties).

Anyone who you give us explicit permission to share it with.

We’ll also share it to comply with the law; to enforce our Terms and Conditions or other agreements; or to protect the rights, property or safety of us, our customers or others.

Your rights

Access the personal data we hold about you, or to get a copy of it.

Make us correct inaccurate data.

Ask us to delete, 'block' or suppress your data, though for legal reasons we might not always be able to do it.

Object to us using your data for direct marketing and in certain circumstances ‘legitimate interests’, research and statistical reasons.

Withdraw any consent you’ve previously given us.

To do so, please contact us through by emailing

Where we store your data

We might transfer and store the data we collect from you somewhere outside the European Economic Area (‘EEA’). For example our website hosting company Wix are based in America.

Changes to this policy

We’ll post any changes we make to our privacy notice on this page and email you with any major changes, we reserve the right to do this at any time and without notice.